Frequently Asked Questions
Click the questions below to view the answers.
Q. How much is the Wilcom Software?
A. At present there are four levels of Digitizing software which we sell and support, Deco Studio, Level 1 (21D), Level 2 (ES45), and Level 3 (ES65). These vary from $1999 to $14,999. Trading in your present software may give you a substantial discount. You also may trade up on your Wilcom software with full credit for the level you have already purchased at any time. In addition to the digitizing software, we sell and support two business packages that allow embroiderers to organize their designs and their books, they are Workflow and Business Advantage. For more information and the specific prices click on our Wilcom Software tab.
Q. May I resell a garment with a Balboa design on it?
A. Yes, you may make as many sewn copies of our designs as you like. Your license allows you to combine designs as well. The license, however, does not allow you to trade or sell copies of the actual data file of the design.
Q. Why do the designs come up in the wrong colors?
A. Balboa designs are programmed to run on a variety of machines. Each machine requires the colors to be preset. Instead, because the colors need to be specific in order to blend, we provide a color sequence chart which tells you the sequence of the thread colors. You may always bring the design up on your computer and reset the colors and then save, or you may purchase the EMB format disc and the TrueSizer and then bring the design up in the correct colors. Once on the screen, you may customize the design to size and save it in your format.
Q. When I buy a design, a package of Designs, or Balboa Tutorials do I own them?
A. No, you do not own any Balboa product, you have bought an individual License to use them. This means that you have the responsibility to see that the License is not abused in any way. You may not sell, share, trade or distribute, in any way, Balboa products, unless you have obtained a distributors license from Balboa. You may sell as many products with Balboa Designs stitched or printed on them, but displaying them for sale requires you to notify the public that the design is the property of Balboa Threadworks and its owners.
Your License must be re-issued by Balboa to the buyer if you decide to sell your business and/or any Balboa product. Selling multiple copies of Balboa products is not only against the law, but is a violation of the License you have bought. You will be responsible, legally, for any copies that are made by a third party unless your license is re-licensed to that party through Balboa. The Fee to transfer your License is $150.
Q. What thread colors do you call out?
A. Madeira 40 Rayon. this is now shown in the Accesories Category on our site with the Poly equivelant beside it. Also, you will find our new Thread packages of the thread for our Dogs and Cats.
