Frequently Asked Questions
Click the questions below to view the answers.
Q. How much is the Wilcom Software?
A. At present there are four levels of Digitizing software which we sell and support, Deco Studio, Level 1 (21D), Level 2 (ES45), and Level 3 (ES65). These vary from $1999 to $14,999. Trading in your present software may give you a substantial discount. You also may trade up on your Wilcom software with full credit for the level you have already purchased at any time. In addition to the digitizing software, we sell and support two business packages that allow embroiderers to organize their designs and their books, they are Workflow and Business Advantage. For more information and the specific prices click on our Wilcom Software tab.
Q. May I resell a garment with a Balboa design on it?
A. Yes, you may make as many sewn copies of our designs as you like. Your license allows you to combine designs as well. The license, however, does not allow you to trade or sell copies of the actual data file of the design.
Q. Why do the designs come up in the wrong colors?
A. Balboa designs are programmed to run on a variety of machines. Each machine requires the colors to be preset. Instead, because the colors need to be specific in order to blend, we provide a color sequence chart which tells you the sequence of the thread colors.